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Florist Returns and Delivery Policy


SKU: D19 Categories: ,

This template Returns Policy and Shipping and Delivery Policy will be a valuable addition to your online florist or gift store. It specifically navigates the issue of returning flowers, which are perishable by nature. The refund policy will also help your business to comply with the Australian Consumer Law which can be tricky to navigate. It also sets out cancellation and changes to orders; delivery times and fees; order process and delivery. Download now and complete instantly.

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Frequently Asked Questions

While this policy is designed to help you comply with the Australian Consumer Law, you should still do your own research and be familiar with your obligations in relation to refunds and returns. 

The returns policy has been drafted so that it will help your business comply with the Australian Consumer Law. Navigating this can be tricky! It sets out:

  • how to care for the flowers;
  • what happens if a flower order perishes too quickly;
  • what happens if a flower order arrives damaged or perished;
  • a right to request photos of damaged or perished flowers;
  • that there is no right to return for a change of mind; and

The shipping and delivery policies contain important information a customer would like to know about:

  • how long will it take for their order to arrive;
  • how much will delivery cost;
  • the process for placing orders;
  • whether a customer can cancel or change their order; and
  • where you will leave the order and that redelivery fees will apply if no one is home or there is nowhere safe to leave them.

Any florist with an online store and website.

How to use this Doc:
  1. Complete the highlighted fields throughout.
  2. Consider any TIPs in the comment bubbles and make any necessary changes to the wording to suit your personal circumstances.
  3. Proofread it carefully.
  4. Consider if you need legal advice.
  5. Start using your document.
Cherrypicka is not a law firm and we do not provide legal advice. No client / solicitor relationship is formed between you and us when you purchase and use our templates. Our templates are general in nature. They may not cover every situation or law that applies to you or your specific circumstances. If you have any questions, concerns or are unsure whether the template is right for you or your business, you must see a qualified lawyer before using our templates. Our templates are not intended to be a substitute for legal advice. Our templates are based on laws current at the time of purchase and are based on Australian law. They are not suitable for use outside of Australia.
How do I complete my documents?


Download & complete the highlighted fields.


Proof read it carefully & consider if you need 
legal advice.


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