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Frequently Asked Questions

General CP FAQs

We want to hear from you for the good, the very good, the bad and the ugly.  Please email us at [email protected] and we will do our very best to resolve your issue.
If you would like to know more about working with Cherrypicka please send us an email to [email protected]
If you have a complementary business or service and you would like to get in touch with Cherrypicka to discuss how we may be able to work together, we would love to hear from you. Please email us at [email protected]
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Yes, by signing up for Cherrypicka you consent to receive marketing materials which we think may be of interest to you. If at any time you wish to unsubscribe you can do so by following the link on the communication or by contacting us at [email protected]
We take your privacy seriously and we only use it as is set out in our Privacy Policy
Start by searching through our comprehensive “Doc Shop” and if you still can’t find what you need contact us at [email protected]. We can’t give you legal advice, but we may be able to point you in the direction of a suitable template.
When you order a template through Cherrpicka, not only do you get an editable word document, but you also get a specialised Guidance Note. The Guidance Note gives you clear instructions on how to use your template and more detail than appears on our website.
“Pick” is where you choose a single document to purchase. This is useful if you are only needing one document for example a ‘Website Terms and Conditions’ template. “Pack” is where you choose from one of our specialised bundles. This is useful when you need multiple documents at once – great for a growing business! For example, our ‘Website Essentials’ pack contains a ‘Terms and Conditions’ template AND a ‘Privacy Policy’ template.
Cherrypicka is constantly growing and expanding its template library. What you see now is just the beginning! If you can't find the document or pack you need, send us an email at [email protected] and we will let you know if your required template is nearly ready for release.
If you’re unhappy with your order, please contact us at [email protected] within 14 days of purchase. We will then work with you to resolve your concerns. If you’re still unhappy after that we will offer you a refund.
You can use a credit card, a debit card or Apple Pay to purchase your templates. No yearly subscriptions. No lock in contracts. Just pick what you need and off you go!
Instantly! Once you have submitted and confirmed your order, we will send you an email with a link containing a download for your templates. Make sure to double check your email before you finalise your order.
Cherrpicka’s templates come in a downloadable Microsoft Word format. Our Guidance Notes come as a PDF. We recommend completing the templates on a desktop computer or laptop.
Let’s face it, this has crossed your mind. From our perspective, it’s a big no no. Copying and pasting from your competitors terms and conditions or from a document you have from your old place of work is risky business – not only could you be breaching copyright – but it is not a credible or particularly honourable move. Cherrypicka templates are affordable and will remove any of these risks from your business.
We believe that the internet is filled with a lot of sub-standard legal templates. We like to call this legal landfill.  Please don’t let promises of free templates or snazzy automation functions lure you in. Also beware of templates which may say they can be used in Australia but which actually use American / English terminology and legal principles. That is not the Cherry way! Our templates are made in Australia for Australian businesses. They have been designed using plain English drafting principles (easier to read and understand) and other clever design principles that simplify the legal agreement creation process.
Cherrypicka is not a law firm and we do not provide legal advice. No client / solicitor relationship is formed between you and us when you purchase and use our templates. Our templates are general in nature. They may not cover every situation or law that applies to you or your specific circumstances. If you have any questions, concerns or are unsure whether the template is right for you or your business, you must see a qualified lawyer before using our templates. Our templates are not intended to be a substitute for legal advice.  Our templates are based on laws current at the time of purchase and are based on Australian law. They are not suitable for use outside of Australia.

Legal Help

Cherrypicka does not offer legal advice so to make your life easy - Cherrypicka has partnered with online legal marketplace Legally Yours.

Legally Yours has a range of pre-approved lawyers that you can trust and guarantees upfront fees with no surprises.

No. The templates are not legal advice and should not be relied on as legal advice. They are also not a substitute for legal advice. Cherrypicka is not a law firm and our templates do not cover every legal situation that may apply to you or your circumstances. If you are unsure about whether one of Cherrypicka’s templates are right for you, if you have any questions about the templates; or if you want to make edits to the legal terms (outside of the suggested fields) then we highly recommend that you see a lawyer.

Using the templates

Yes, warm blooded lawyers qualified and currently practicing in Australia have drafted these templates just for you.
That depends. You can re-use the template within your own business or organisation, but you cannot pass it on to family or friends. You can check back with our website to reuse the most current document available. We also recommend that you always go back to the “base” document when you re-use your template rather than re-using one which you customised for another transaction – just to ensure you are maintaining document integrity.
No. Cherrypicka’s templates are based on Australian law and are not suitable for use outside of Australia.
Yes! Cherrpicka’s templates are suitable for use in all Australian states and territories.
No. You must not share the templates with any third-party (that includes family and friends!). These documents are just for you – the purchaser for internal use in your business. Cherrypicka has invested time and energy in creating our loveable templates so we ask to you to please respect this guiding principle of use.
Cherrypicka will use its reasonable endeavours to notify you of any updates to its templates using the email address that you have provided, however, it is solely your responsibility to check back to the site to see the last version that was uploaded. If you made a purchase prior to the last upload date, we recommend that you purchase the template again to ensure the terms are current.
If you’re on a Windows computer, then press the keys ‘Ctrl+Z’. If you’re on a MacBook, then press ‘Command+Z’. You could always go back to the original link that we have sent you in your email.
To delete all the comments, go up to the ‘REVIEW’ tab (hint: it’s next to MAILINGS and VIEW tabs on the top bar). Then click the little arrow next to the ‘Delete Comment’ button. A drop-down menu should appear and then you can click ‘Delete All Comments in Document’ The process looks like this: Review Tab>Delete Comment>Delete All Comments in Document If you just want to delete a single comment, then right click it and choose ‘Delete Comment’. <Note I would like to include a video here of this process>
Follow the steps on the Guidance Note included with every template. Start by completing any highlighted fields with <angled brackets> like this. Consider any of the TIPS in the comment bubbles and make changes to those sections to suit your personal circumstances. Then give it a good proofread, delete the TIP comments, and remove any yellow highlighting. Finally, consider whether you need any legal advice before using the document.
Yes! You can have the documents signed electronically or print them out and do it by hand. Whatever works.
Cherrpicka’s templates can be edited by you to insert all of the relevant commercial information about your agreement including parties, term, scope, inclusions, exclusions, pricing, payment terms and more. Most of these fields which are located in the “Details” section of your agreements, can be edited by you. Please exercise caution when editing the legal and conditions of the documents, unless indicated. If you’re unsure on the effect of editing a section, please visit a friendly lawyer!
If you have a question about one of our templates then please contact us at [email protected]. However, please remember we cannot give legal advice.  If the question is of a legal nature , please contact a friendly lawyer!