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eCommerce Store Website Terms and Conditions


If you have an online store, a well drafted set of legal terms will help customers to clearly understand the rules about purchasing your products and using your website. You should also check out the Returns Policy + Shipping and Delivery Policy which are designed to work together with this template. Download now and complete instantly.

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How to use this Doc:
  1. Complete the highlighted fields with throughout.
  2. Consider any TIPs in the comment bubbles and make any necessary changes to the wording to suit your personal circumstances.
    Important: Delete all of the TIPs by selecting “REVIEW” > “DELETE COMMENT” > “DELETE ALL COMMENTS IN DOCUMENT”
  3. Proofread it carefully.
  4. Consider if you need legal advice.
  5. Start using your document.
Frequently asked questions

Any online store that has a website! If you’re selling goods or services online, you’ll need these E-Commerce Website Terms and Conditions.

These terms and conditions contain clauses that will:

  • establish the ordering, cancellation, payment and delivery process
  • tell shoppers where they can find your returns and shipping policies
  • limit your liability in relation to the products that you supply to the extent provided for by the Australian Consumer Law
  • limit your liability if someone suffers loss from using your website’s content
  • safeguard your intellectual property from unauthorised use and theft
  • inform visitors about what they can and cannot do on your website
  • protect your business if someone misuses your website or something goes wrong

Our templates are general in nature. They may not cover every situation or law that applies to you or your specific circumstances. So, You should carefully read the Terms & Conditions to make sure that they accurately describe the processes that apply to your store. For example, your delivery process may look different or you may have a different payment process. You can vary some parts of the Terms & Conditions to suit your e-commerce business.

As an online e-commerce business, you should also be familiar with your obligations under the Australian Consumer Law in relation to refunds and returns.

These Terms and Conditions can also sometimes be called ‘Terms of Use’, ‘Terms of Service’, or ‘Legals’.

Cherrypicka is not a law firm and we do not provide legal advice. No client / solicitor relationship is formed between you and us when you purchase and use our templates. Our templates are general in nature. They may not cover every situation or law that applies to you or your specific circumstances. If you have any questions, concerns or are unsure whether the template is right for you or your business, you must see a qualified lawyer before using our templates. Our templates are not intended to be a substitute for legal advice. Our templates are based on laws current at the time of purchase and are based on Australian law. They are not suitable for use outside of Australia.

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Proof read it carefully & consider if you need 
legal advice.


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