This document sets out essential key terms including:

• the right to be paid within a certain timeframe
• the right to revise your fee estimates if the scope of work changes
• that the intellectual property rights in any designs developed by your business are owned by your business and are licenced to the client only for the purpose of their project and only once they have paid you. This stops your client from using your ideas on other projects
• a process for ordering goods on behalf of clients from suppliers and manufacturers
• the right to use photos of the works in your clients’ premises for marketing and promotional purposes
• a right to attribution if photos of the works are published in any magazines or online
• a clear process in the event of any complaints or issues with your services, which references back to the refunds and returns policy under the Australian Consumer Law as required by the ACCC