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Cleaning / Housekeeping Terms


These Housekeeping and Cleaning Terms and Conditions have been specifically created for cleaning and housekeeping businesses. They are short and simple and get straight to the point on the important things like: payment; cancellations; parking; who provides the products; liability; and non-solicitation (i.e. your clients can’t steal your cleaners!). Download now and complete instantly.

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Frequently Asked Questions

These Terms contain the following key features:

  • Payment: the right to be paid within a certain timeframe; the right to suspend services if you are not paid; and a right to charge interest on overdue amounts
  • Scope: the right to revise your fee estimates if the scope of works changes
  • Access and safety: setting out the clients’ responsibilities including access and safety
  • Photos and Social Media: the right to take photos and videos of your work for use on your social media accounts, website and marketing materials e.g. “before” and “after” shots
  • Cancellation: how many days’ notice clients need to give to cancel your services and any fee you may charge for it
  • Non-solicitation: a right to prevent clients from hiring your employees outside the scope of your written agreement
  • Complaints: a clear process in the event of any complaints or issues with your services

These terms are designed for cleaners or those who own a cleaning or housekeeping business.

We recommend that attach these Terms or include a hyperlink to the Terms (if you are planning to put the terms on your website) in an email to your client that sets out the details of your work. If the client confirms acceptance via email or proceeds with the first clean after receiving the Terms, then they are taken to have accepted them. It is never too late to start this process, even with your existing clients.

How to use this Doc:
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  2. Consider any TIPs in the comment bubbles and make any necessary changes to the wording to suit your personal circumstances.
  3. Proofread it carefully.
  4. Consider if you need legal advice.
  5. Start using your document.
Cherrypicka is not a law firm and we do not provide legal advice. No client / solicitor relationship is formed between you and us when you purchase and use our templates. Our templates are general in nature. They may not cover every situation or law that applies to you or your specific circumstances. If you have any questions, concerns or are unsure whether the template is right for you or your business, you must see a qualified lawyer before using our templates. Our templates are not intended to be a substitute for legal advice. Our templates are based on laws current at the time of purchase and are based on Australian law. They are not suitable for use outside of Australia.
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